Terms & Conditions

WEBSITE OWNER, THE OFFERING AND BINDING OF TERMS

This website, found under the URL www.zaharandco.com, is owned and operated by ZAHAR & CO. Throughout the site, all references to “we”, “us” and “our” refer to ZAHAR & CO. and references to “you” and “your” refer to persons placing an order via this website.

These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.

NOTE: these terms may be subject to change at any time without notice. It is your responsibility to check this page prior to any use or purchase.

KEY COMMERCIAL TERMS OFFERED TO CUSTOMERS

When placing an order, you agree that:

  • You are responsible for reading the full item listing before making a commitment to buy it:

  • You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process:

  • All details you provide for the purpose of purchasing goods are accurate and complete:

  • The payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered:

  • All goods ordered by you are for your own private and domestic use only and are not for resale:

  • All orders are subject to product availability and acceptance by ZAHAR & CO.:

  • All offers are subject to availability and may be withdrawn at any time without notice:

  • No amendments to an order can be made after the point of despatch.


NOTE: should you wish to make any changes to your order prior to despatch, please contact us at contact@zaharandco.com.

The prices we charge for using our services/for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and without notice, and to correct pricing errors that may inadvertently occur.

If any product from your order is unavailable we will contact your by email, and either attempt to fulfil your order by way of other products, or confirm details of any cancellation made where fulfilment has not been possible.

CONFORMITY OF GOODS

We have taken every effort to ensure that product descriptions, specifications and pricing shown on our website are accurate. The product information provided gives a general description and is not binding.

Additionally, we have taken every effort to display as accurately as possible the colours and images of our products on our store and other materials. We cannot guarantee that your computer monitor’s display of any colour will be accurate and therefore, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. ZAHAR & CO. will act immediately to correct any error(s), inaccuracies or omissions identified.

PAYMENT

ZAHAR & CO. accepts most major credit/debit cards including VISA, MasterCard and American Express. We also accept payment via Paypal.

DELIVERY

All delivery time-frames shown on the website are estimates and may be subject to change.

NOTE: for International deliveries, local import duties and charges may apply.

 

PRE-ORDER ITEMS

Pre-order items are not currently in stock however they are available to order.

When you pre-order an item we take the full payment and the full delivery charge. We then guarantee its availability and reserve the item for you.

When the item arrives in stock we will ship it to you via your chosen delivery method and email you confirming its dispatch.

Please make sure you have read and understood all the conditions written here before placing an order.

Estimated Date of Arrival: our suppliers are generally very good on their delivery estimates however on occasion deliveries can take longer than we expect. We try to keep you updated with any changes in the delivery estimate wherever possible.

 

NOTE: ALL PRE-ORDER ITEMS ARE NON RETURNABLE.

RETURN AND REFUND POLICY

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags intact and suitable for resale. Please take extra care. Returns must be sent back within 14 days of receiving your goods.

FOR HYGIENIC REASONS WE DO NOT ACCEPT RETURNS ON EARRINGS.

If you receive a pair of damaged or faulty earrings please contact us at contact@zaharandco.com with your order number and we will arrange a refund or replacement pair.

NOTE: The customer is fully responsible for ensuring returned items get to us. The customer is responsible for paying all associated shipping costs for a return. The initial shipping costs paid are non-refundable. For International returns, any charges will be deducted from customers refund.

NOTE: Orders that are returned to us that do not comply with our terms and conditions may not be authorised and will be sent back to the customer.

RIGHT TO SUSPEND OR CANCEL USER ACCOUNT

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.

You may discontinue use and request to cancel your account and/or any services at any time.

RETENTION OF RIGHT TO CHANGE OFFERING

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

PRIVACY

At the point of registering for a member account, information including your name, delivery address, billing address, email address, phone number and payment card details is needed to allow us to process your order and notify you of its progress.

Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been shipped. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account.

With the exception of assistance with delivery, we will never pass on your e-mail address.

PROMOTIONAL EMAILS AND CONTENT

By registering for an account, you agree to receive, from time to time, promotional messages and materials from us by email. If you don't want to receive such promotional materials or notices, please notify us at any time.

SOCIAL MEDIA

If selected by the ZAHAR & CO. team, your photos may appear in the following places:

  • www.zaharandco.com

  • ZAHAR & CO. Official Instagram Account & Facebook Page

  • Instagram (users searching for the relevant hashtags will be able to see your post unless your account is set to private)


NOTE: a member of the ZAHAR & CO. team will be in touch to get your permission prior to uploading any photo(s) onto our website or social media pages.  

CUSTOMER SUPPORT DETAILS AND CONTACT INFORMATION

If you have any queries, please email contact@zaharandco.com, DM us on Instagram @zaharandco or get in touch via Facebook @zaharandco.

SAFETY & SECURITY

Our website uses SSL Secure Shopping to ensure your information is protected to the highest standard.

Once an order has been placed, we will only store the last 4 digits of you payment card details as well as a unique reference number provided by your card issuer.

USE OF COOKIES

We use Cookies to provide the services and features offered on our website and to improve your browsing experience. If you prefer, you can set your browser software to not accept cookies.

THIRD PARTY INFORMATION

Third party links on this website may direct you to third-party websites which are not affiliated with us. We cannot be held responsible or liable for material displayed on third party websites or any other written material. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. The only prices that apply for ZAHAR & CO. products are those stated on the ZAHAR & CO. material.